Hardware Warranty Certificate

KOZY HARDWARE WARRANTY CERTIFICATE

Last Updated: September 2025

This warranty certificate details the official warranty coverage and conditions provided for your Kozy Hardware device.

WARRANTY COVERAGE

Warranty Period: 24 months (From delivery date)

Covered Conditions:

  • Manufacturing defects and material flaws
  • Functionality issues under normal use
  • Firmware-related malfunctions
  • Connectivity problems (excluding USB port wear)
  • Software integration issues

CONDITIONS NOT COVERED BY WARRANTY

  • Physical damage (drops, impacts, pressure)
  • Water damage or moisture exposure
  • Extreme temperature or cold environment damage
  • Electrical overload damage
  • Device modification or opening
  • Unauthorized repair attempts
  • Normal wear and tear
  • Misuse or abuse
  • Software license expiration (does not affect hardware functionality)

WARRANTY TERMS

Requirements for Warranty Validity:

  1. Original purchase receipt (email confirmation)
  2. Warranty period must not have expired
  3. Device must be stored with original packaging (for returns)

Warranty Service Processes:

  • Free repair or replacement parts
  • New device replacement for unrepairable devices
  • Full refund if replacement not possible
  • Shipping costs covered under warranty

WARRANTY CLAIM PROCEDURE

1. Contact Us

  • Email: [email protected]
  • Subject: “Hardware Warranty Claim”
  • Response time: Within 48 hours

2. Required Information

  • Order number
  • Purchase date
  • Detailed problem description
  • Error messages or symptoms if any

3. Return Process

  • You will receive a unique tracking number
  • Free shipping label will be sent
  • Package device securely in original packaging
  • Attach shipping label to outside of package

4. Processing Times

  • Evaluation: 3-5 business days
  • Repair: 7-14 business days
  • Replacement: 2-5 business days
  • Refund: 5-10 business days

WARRANTY SERVICES

Free Services:

  • Technical support and troubleshooting
  • Firmware updates
  • Software integration support
  • Device configuration assistance
  • Two-way shipping costs
  • Repair labor and replacement parts

Non-Warranty Services:

  • Software license renewal
  • Personal configuration loss
  • User error-related issues
  • Third-party software compatibility problems

INTERNATIONAL WARRANTY

Supported Countries:

  • Turkey (Main support center)
  • European Union countries
  • United Kingdom
  • North America (USA, Canada)

International Shipping:

  • Shipping costs covered for warranty-covered devices
  • Customs duties are customer responsibility
  • Country-specific additional processing times may apply

WARRANTY TRANSFER

If you sell your device:

  • Warranty can be transferred to new owner
  • Original purchase receipt required
  • Transfer is free of charge
  • Notify [email protected]

LEGAL RIGHTS

This warranty certificate:

  • Does not limit your legal consumer rights
  • Supplements national warranty laws
  • Provides additional protection
  • Falls under Turkish Consumer Law

CONTACT INFORMATION

Warranty Services:

  • Email: [email protected]
  • Response time: 48 hours
  • Business hours: 09:00-18:00 (Monday-Friday)

Emergency Situations:

  • 24-hour response for critical hardware failures
  • Priority support during beta testing period
  • Fast resolution for software integration issues

WARRANTY REGISTRATION

Your device is automatically covered under warranty:

  • Registration begins at purchase
  • Email confirmation serves as warranty certificate
  • No additional registration required
  • 24-month warranty starts automatically

This warranty certificate is prepared under Turkish law and falls under the jurisdiction of Turkish courts.