Hardware Privacy Policy

KOZY HARDWARE PRIVACY POLICY

Last Updated: September 2025

This Hardware Privacy Policy describes how Kozymacro collects, uses, and protects information related to the Kozy Hardware device and its integration with our software services.

SECTION I: INFORMATION WE COLLECT

1.1. Hardware Device Information

When you use Kozy Hardware, we may collect:

Device serial number and firmware version
Hardware connectivity status and performance metrics
Device usage patterns and feature utilization
Error logs and diagnostic information from the device

1.2. Order and Shipping Information

For hardware orders, we collect:

Name, shipping address, and contact information
Payment information (processed by third-party payment processors)
Order history and delivery confirmation details
Communication preferences for order updates

1.3. Technical Integration Data

When the hardware integrates with our software:

Software version compatibility information
Hardware-software synchronization logs
Performance optimization data
Feature usage analytics

1.4. Customer Support Information

For warranty and support services:

Support ticket correspondence
RMA (Return Merchandise Authorization) requests
Hardware diagnostic reports
Repair and replacement history

SECTION II: HOW WE USE YOUR INFORMATION

2.1. Device Operation and Optimization

We use hardware information to:

Ensure proper device functionality and compatibility
Optimize hardware-software integration
Provide firmware updates and improvements
Diagnose and resolve technical issues

2.2. Order Fulfillment and Delivery

We use order information to:

Process and fulfill hardware orders
Coordinate shipping and delivery
Send order status updates and tracking information
Handle returns, exchanges, and warranty claims

2.3. Product Development and Improvement

We may use aggregated, anonymized data to:

Improve hardware design and functionality
Develop new features and capabilities
Enhance software-hardware integration
Conduct quality assurance testing

2.4. Customer Support and Service

We use support information to:

Provide technical assistance and troubleshooting
Process warranty claims and repairs
Maintain service records for your device
Improve our support processes

SECTION III: INFORMATION SHARING AND DISCLOSURE

3.1. Third-Party Service Providers

We may share information with:

Shipping and logistics partners for order delivery
Payment processors for transaction processing
Manufacturing partners for quality control (anonymized data only)
Customer support service providers

3.2. Legal Requirements

We may disclose information when required by:

Valid legal process or court orders
Government investigations or regulatory compliance
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, hardware customer information may be transferred as part of the business transaction.

SECTION IV: DATA SECURITY AND RETENTION

4.1. Security Measures

We implement security measures including:

Encryption of sensitive data in transit and at rest
Secure storage of hardware device information
Access controls and authentication systems
Regular security audits and assessments

4.2. Data Retention

We retain hardware-related information for:

Order information: 7 years for tax and legal compliance
Device diagnostic data: 2 years after device registration
Support records: Duration of warranty period plus 1 year
Marketing preferences: Until you opt out or request deletion

4.3. Device Security

The Kozy Hardware device itself:

Does not store personal information locally
Does not transmit data independently of the software
Uses secure communication protocols with paired software
Can be factory reset to remove all configuration data

SECTION V: YOUR PRIVACY RIGHTS

5.1. Access and Correction

You have the right to:

Request access to your hardware-related personal information
Correct inaccurate or incomplete information
Update your contact and shipping preferences
Review your order and warranty history

5.2. Data Portability and Deletion

You may request to:

Export your hardware device data in a portable format
Delete your personal information (subject to legal retention requirements)
Deactivate your hardware device registration
Remove device-software pairing information

5.3. Communication Preferences

You can control:

Marketing communications about hardware products
Technical update notifications
Warranty and service reminder emails
Customer satisfaction survey invitations

SECTION VI: CHILDREN’S PRIVACY

The Kozy Hardware is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

SECTION VII: CHANGES TO THIS PRIVACY POLICY

7.1. Policy Updates

We may update this Hardware Privacy Policy to reflect:

Changes in our data practices
New hardware features or capabilities
Legal or regulatory requirements
Industry best practices

7.2. Notification of Changes

We will notify you of material changes through:

Email notifications to registered customers
Prominent notices on our website
In-software notifications when applicable
Updated version dates on this policy

SECTION VIII: CONTACT INFORMATION

8.1. Privacy Questions

For questions about this Hardware Privacy Policy or your privacy rights:

Email: [email protected]
Subject Line: “Hardware Privacy Inquiry”
Response Time: Up to 72 business hours

8.2. Data Requests

To exercise your privacy rights or make data requests:

Include your order number or device serial number
Specify the type of request (access, correction, deletion, etc.)
Provide verification of identity as required
Allow up to 30 days for processing complex requests

8.3. Complaints

If you have concerns about our privacy practices:

Contact us directly using the information above
File a complaint with your local data protection authority
Seek resolution through applicable dispute resolution mechanisms

SECTION IX: RELATIONSHIP TO SOFTWARE PRIVACY POLICY

This Hardware Privacy Policy supplements our main Privacy Policy for software services. For complete information about our privacy practices, please review both policies. In case of conflicts, this Hardware Privacy Policy takes precedence for hardware-specific data processing.